Terms of use

This document establishes the General Contracting Conditions of the website www.albergueoburgo.es, which aims to purchase accommodation from SANCHEZ Y TATO, S.C.(hereinafter, ALBERGUE O BURGO), with CIF J15879133 and whose registered office is at AVENIDA DE LUGO 47, O PEDROUZO 15821 O PINO by those natural or legal persons (hereinafter, contracting person or user) who express their willingness to acquire the products that are made available to them in the store on the website www.albergueoburgo.es through the request made by electronic means, specifically, via the internet through that website owned by ALBERGUE O BURGO.

1.- CONTRACT INFORMATION AND DOCUMENTATION. CONTRACT ACCEPTANCE

These General Contracting Conditions are permanently displayed on the website www.albergueoburgo.es, owned by ALBERGUE O BURGO, and all users can file, print, and therefore be previously informed of the conditions under which the contracting of the accommodation reservation(hereinafter, the accommodation).

Likewise, these General Conditions are reiterated together with a summary of the specific request – book stay - for their express acceptance of the contracting person, by clicking on "I have read and accept the terms and conditions", each time a specific request is made through the website.

It is not technically possible that the contracting person can finalize the request without the acceptance of these General Conditions. In order to the contracting person to be able to make this acceptance and, therefore, make the request, they must provide their data when ordering at www.albergueoburgo.es, at which time they accept these Conditions and the Website's Privacy Policy.

The contracting person, by accepting these Conditions, gives his/hers express and unreserved consent for ALBERGUE O BURGO to carry out the collection operations necessary for the acquisition of the accommodation that he/she reserves, expressly authorizing ALBERGUE O BURGO to make the collections in the payment methods that he/she has selected, or entered from the secure area enabled for this purpose, in accordance with the regulations on payment services.

 The present General Conditions together with the specific request made through the Internet by the contracting person - also called “Particular Conditions” - configure the content of the contract between ALBERGUE O BURGO and the contracting person who declares to have sufficient capacity to contract and have read, understood, and accepted these conditions.

ALBERGUE O BURGO, at the time of contracting and within a period not exceeding twenty-four hours, will send the confirmation of the order placed to the email address associated with the contracting person's account.

The contracting person will permanently have these General Conditions on the website. Any subsequent modification of these General Conditions will be clearly displayed in an easily accessible place on the website www.albergueoburgo.es. All the documentation may be printed and filed by the contracting person and may be requested at any time from the Customer Service Department, via email sent to albergueoburgo@gmail.com or by calling the telephone number +34 630404138.

Any request for information, or a claim that is deemed pertinent, may be submitted to the Customer Service at the address identified in the previous paragraph. The Service will acknowledge receipt of the claim submitted by forwarding the relevant supporting document - with the corresponding identification key - to the email address that must be provided to the Customer Service to process the claim.

2.- PURPOSE

 By this contract, ALBERGUE O BURGO undertakes to deliver to the contracting person the accommodation reservation that they have requested through the website www.albergueoburgo.es in exchange for a certain price and in accordance with the conditions established in this document.

3.- RIGHTS AND OBLIGATIONS OF ALBERGUE O BURGO

3.1. ALBERGUE O BURGO´s responsibility

ALBERGUE O BURGO will in no case be responsible for:

• Errors, delays in access by the contracting person when entering their data in the order form, the slowness or impossibility of order confirmation or any anomaly that may arise when these incidents are due to problems on the Internet, causes of fortuitous event or force majeure and any other unforeseeable contingency unrelated to ALBERGUE O BURGO ´s good faith. In any case, ALBERGUE O BURGO is committed to solving any problems that may arise and offering all the necessary support to the contracting person to reach a quick and satisfactory solution to the incident.
• The non-operability of the email address provided by the contracting person to send the order confirmation.

4.- RIGHTS AND OBLIGATIONS OF THE CONTRACTING PERSON

4.1. Payment

The contracting person agrees to pay the amount for the product requested in the amount and manner established in these Conditions.

This website has an SSL (Secure Socket Layer). This security standard allows the transfer of data in a secure and encrypted way between the user and the website. When a secure connection is established, it is because:

-The security certificate guarantees the authenticity of the website (it is not a fake website).

-It encrypts the information that is transferred from the user´s browser to the web server where the page is hosted.

4.1.1. Amount

The remuneration for the booking accommodation requested by the contracting person will be that indicated on the website and that which always appears in the specific request of the contracting person (except in case of typographical or manifest error); requests that will constitute the particular conditions of the order. The price of the accommodation that appears on the website is always indicated in euros with taxes included.

In case of an error in the price of the accommodation requested by the contracting person, ALBERGUE O BURGO will inform you as soon as possible and give you the option of reconfirming the order at the correct price or canceling it.

In case of the contracting person cannot be contacted, the order will be considered canceled, and the amounts that have been paid will be reimbursed, without the right of any compensation.

The complete final price will include: the taxes or fees, the amount of the increases or discounts that are applicable to the offer and the additional expenses - for example, those associated with payment methods, etc. - that are passed on to the contracting person, which will be expressly accepted by the contracting person.

ALBERGUE O BURGO will issue the invoice corresponding to the contracted product detailing all the concepts that comprise it. The contracting person expressly consents to the transmission of the invoice electronically, to the email address provided when processing the order. At any time, the contracting person can communicate his desire to receive invoices on paper, by means of a communication addressed to the Customer Service Department.

4.1.2. Payment Methods

The contracting person must pay the amount corresponding to the contracted accommodation reservationthrough any of the payment methods and procedures available on the ALBERGUE O BURGO website, only accepts payments made through Paypal and card payment.

The additional costs associated with the selected payment methods must be paid and confirmed independently in the terms indicated on the website. PayPal has additional associated costs.

4.2. Withdrawal

In online purchases, in general, users have a period of 14 calendar days to exercise the right of withdrawal. That is, to terminate the contract between the client and the company without penalties. However, there are some exceptions, such as accommodation services for other purposes than housing, if the contracts specify a specific date or period. In these cases, the client does not have the right to withdraw.

4.3. Responsibility of the contracting person

The contracting person assumes all risks of deterioration, impairment, damage, and loss of the product from the moment it has been made available to him by the third party who, on behalf of ALBERGUE O BURGO, delivers the requested product.

4.4. Reservation cancellation

The contracting person may cancel the reservation free of charge up to 48h before the reservation date. After 48h, ALBERGUE O BURGO, reserves the right to charge the customer´s card or to wait and the payment would be made at the hostel. The fact of not showing up or cancelling after those 48 hours will imply a charge of the amount of the first night.

5.- RESOLUTION

ALBERGUE O BURGO and the contracting person may terminate this contract for any of the causes established in the laws and in particular for the breach of these General Conditions. The termination of the contract may be exercised by contacting the other party at: the postal address provided by the contracting person when contracting the service, and at the ALBERGUE O BURGO address, duly identifying the contract to be resolved.

6.- COPYRIGHT AND TRADEMARK

ALBERGUE O BURGO informs that the own contents, programming and design of the website www.albergueoburgo.es, are fully protected by copyright, all reproduction, communication, distribution and transformation of the aforementioned protected elements being expressly prohibited except with the express consent from ALBERGUE O BURGO. ALBERGUE O BURGO may use external sources for the elaboration of its contents on certain occasions and / or establish links or hyperlinks to articles or information from third parties, always citing the source. The legitimate owner of the copyright of this information thus included may request at any time the removal of said references.

7.- DATA PROTECTION

The data provided by the contracting person in accordance with these General Conditions will be treated in the terms stipulated in the Privacy Policy published on the website.

8.- JURISDICTION AND APPLICABLE LAW

These general conditions are governed by Spanish law. The Courts of Santiago de Compostelaare competent to resolve any controversy or conflict arising from these general conditions, the contracting person expressly renouncing any other jurisdiction that may correspond to him. Consumers can use the platform for out-of-court settlement of disputes, derived from contracts of sale or provision of services concluded online, accessible through the following link: http://ec.europa.eu/odr.

9.- OTHERS

In case of any clause of this document is declared null, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the purpose of these conditions. This contract is made only in Spanish. ALBERGUE O BURGO may not exercise any of the rights and faculties conferred in this document, which will not imply in any case the waiver thereof unless expressly acknowledged by ALBERGUE O BURGO.